Simply browse our product categories, add the items you need to your cart, and proceed to checkout. You can pay using mobile money, bank transfer, or card payment through Paystack. Your order will be confirmed via email and SMS.
Can I order in bulk for my farm?
Yes! We offer bulk ordering for all products including animal feed, fertilizers, and seeds. For large orders, contact our sales team for special pricing and delivery arrangements.
What is the minimum order quantity?
There is no minimum order quantity for most products. You can order as little as one bag of feed or a single pack of seeds. However, some items may have minimum quantities specified on the product page.
What payment methods do you accept?
We accept Mobile Money (MTN, Vodafone, AirtelTigo), Visa/Mastercard, and bank transfers through our secure Paystack payment gateway. All transactions are encrypted and secure.
Is it safe to pay online?
Absolutely! We use Paystack, a trusted payment processor, to handle all transactions. Your payment details are never stored on our servers, and all communications are SSL encrypted.
How long does delivery take?
Delivery within Accra typically takes 1-2 business days. For other regions across Ghana, delivery takes 3-5 business days. Delivery times may vary for bulk orders or remote farming areas.
Do you deliver to rural farming areas?
Yes, we deliver nationwide including rural farming communities. Delivery fees vary by location. For remote areas, we partner with local logistics providers to ensure your products reach you safely.
How are heavy items like feed bags delivered?
Heavy items such as bags of feed, fertilizers, and equipment are delivered using appropriate vehicles. Our delivery team will offload the products at your specified location. Please ensure someone is available to receive the delivery.
What is your return policy for agricultural products?
We have a strict non-return policy on all agricultural products to ensure biosecurity and maintain product integrity. All sales are final. If you receive a damaged or incorrect product, please contact our support team immediately upon delivery with photos.
What if I receive damaged products?
If you receive damaged products, please take photos immediately and contact us within 24 hours. We will arrange a replacement or full refund. Our quality guarantee covers all products shipped through OneAgric.
Are your products genuine and certified?
Yes! We source all products directly from authorized manufacturers and distributors. All animal feed, fertilizers, and agrochemicals are registered with the relevant Ghanaian authorities and meet quality standards.
How should I store the products after delivery?
Storage instructions vary by product. Animal feed should be stored in a cool, dry place away from direct sunlight. Fertilizers should be kept in sealed containers. Seeds should be stored in cool, dry conditions. Check the product label for specific storage instructions.
How do I choose the right feed for my animals?
The right feed depends on the type and age of your animals. For poultry, you'll need starter, grower, and finisher feeds at different stages. For fish, the feed size and protein content varies by species and growth stage. Check our product descriptions or contact our support team for guidance.
Do you offer farming consultancy services?
While we primarily focus on providing quality agricultural products, we can connect you with agricultural extension officers and farming consultants. Contact our support team for recommendations.
How can I reach OneAgric support?
You can reach us via email at support@oneagric.com, by phone at +233 (0) 55 364 9341, or through our social media channels. Our team is available Monday to Saturday, 7:30 AM to 6:00 PM GMT.
Can I visit your office?
Yes, you are welcome to visit our office during business hours. Please call ahead to schedule an appointment, especially for bulk order discussions or product consultations.
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